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Rahman, M. S., Sabbir, M. M., & Zhang, J. (2026). Understanding customer experience and engagement in digital assistant-based retail interactions. International Journal of Retail & Distribution Management, 54(1), 45–59. [Scopus-Q1; ABDC-A; ABS-2; IF-5.50] https://doi.org/10.1108/IJRDM-03-2025-0171

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Rahman, M. S., Sabbir, M.M., Zhang, J. (2025). Understanding customer experience and engagement in digital assistant-based retail interactions. International Journal of Retail & Distribution Management, 1-15 [SSCI; Scopus-Q1; FMS-C; ABS-2*; ABDC-A]. https://doi.org/10.1108/IJRDM-03-2025-0171